Products and services

Every shipment has its own story. That’s why we offer specialist products and services so every detail is handled with care.  

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Charter services

Etihad Cargo offers a bespoke charter service managed by a dedicated team to deliver multiple connections at competitive rates to any Etihad destination or beyond. 

Established business relationship (EBR)

A relationship between the initial cargo shipper and a freight forwarder (FF), regulated agent or known consignor.

Etihad Customers (FF) need to complete the Etihad EBR Declaration Form based on their current business relationship with the shipper.

To meet the established business relation criteria, the FF shall ensure the initial shipper/consignor comply with at least one of the following three criteria:

1. Is a Known Consignor (KC) under the security program of the national authority;

or

2. Has an account with the forwarder that was established prior to 29 August 2024, and one of the following: 

  • physical and billing address for the shipper and documented payment or credit history

  • documented history of sales that may include any contacts or activities

  • other documented correspondence or business records

  • or 

3. Has an account with the forwarder established on/after 29 August 2024, and the forwarder has all the following records related to the shipper:

  • a business or corporate registration certificate, license or record

  • billing or corporate information including name, address, phone number and email address

  • contact information including the name and position of the authorized point of contact for the account 

  • form of payment information, (ex. corporate credit card information)

  • a signed contract between the shipper and the forwarder

The FF must keep the records of EBR compliance at least 120 days.

An entity with an EBR that implements security controls approved or required by the relevant authority for handling cargo.

EBR