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Etihad Cargo Claims
We always strive to deliver in line with our customers’ expectations. If we have failed to do so this time, then please use the tab above to navigate to our ‘Complaint’ section.
Alternatively, please use the links below to file an ‘Intent to Claim’ or a ‘Formal Claim’.
Further detail on both types can be found below.
Intent to Claim
An intent to claim or preliminary claim is written notification to the carrier by a party on the Master Air waybill. It does not provide full or specific details of the damage and/or loss.
It expresses reservations of rights to formally claim at a later stage. It must be logged within the stipulated timeframes in IATA & EY Conditions of carriage which are as follows:
| A formal claim is a written notification to the carrier by a party on the Master Air waybill seeking compensation. It provides full and specific details of the damage and/or loss.
Choose a claim type