Dear $context.formRequest.formDetails.fullName,

Thank you for your getting in touch. We’re sorry if something hasn’t gone to plan.

Our customer service team will review your complaint and get back to you as soon as possible.

Reference ID : $context.formId.id
Category : $context.formRequest.formDetails.complaintType
AWB number : $context.formRequest.formDetails.awbNumber
Your comment : $context.formRequest.formDetails.message

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Regards, 

Etihad Cargo